You’re a black hole, if all you think about is what you need from others.
Great leaders give more than they take.
4 things that drain people:
- Expectation without appreciation. You aren’t thankful for behaviors you expect. “We don’t thank people for doing their job.”
- Direction without respect. “I don’t care what you have to do, just get it done.”
- Nit-picking without honoring hard work.
- Showing up when there are problems but not celebrating successes. “Seagull managers fly in, make a lot of noise, dump on everyone, then fly out.” Ken Blanchard.
Energizing goes beyond paychecks and plaques.
7 ways to put in more than you take out:
- Make a list of ways you can pour into your teammates. Engage in at least one act of free generosity every day.
- Agree on what matters today, tomorrow, and next week. People want to do what matters. In order to succeed at what matters, you must first know what matters.
- Learn from others. “What do you think?”
- Hold yourself and others to high standards with tenacity and kindness. Define and reach for high standards together.
- Lead with heart. Connect results to purpose. Explain how they’re making things better in view of organizational purpose. “When you open a door for a customer, you take us where we want to go,” for example.
- Focus on solutions more than problems. Examine problems long enough to understand them, but focus on making things better. When things go wrong, ask:
- What are we learning?
- What do we need to stop doing?
- What will you do differently next time?
- Make people feel important. If you don’t know what makes people feel important, ask, “What makes you feel important?”
Bonus: Forgive sincere failure. Confront negligence. Give second chances.
How might leaders learn to give more than they take?