Site icon Leadership Freak

They Won’t Budge

Efforts to make things better are persistently blocked by a bottleneck. Now what?

Pour out your good stuff, even when disappointed with others.

Hardened bottlenecks:

  1. Forget the big pictures.
  2. Resist what might be.
  3. Use policy and procedure to control. “This is the way we do things around here.”
  4. Don’t listen.
  5. Hoard information.

Follow the good in your heart.

10 ways to deal with hardened bottlenecks:

  1. Accept their power. One person has the power to hinder an entire organization.
  2. Listen for the language of frustration, if your bottleneck keeps choking you. You’ll throw up your hands and ask:
    • Bottlenecks should care, but don’t. Why don’t they care?
    • Higher-ups should do something, but don’t. Why don’t they do something?
    • Mediocrity prevails, when things could be better. Why can’t we change things?
  3. Stay positive. Breaking a bottleneck is frustrating. Frustration tells you what you don’t want. Focus on what you want.
  4. Don’t expect higher-ups to intervene if your bottleneck has been around for a long time.
  5. Don’t expect hardened bottlenecks to radically change. Get on their team as much as possible.
  6. Clarify the “good” you desire. Is it really good for your organization and customers or are you being selfish? What will be better, if you push through?
  7. Inform yourself. Perhaps you’ve missed something.
  8. Go around, if the direct approach hasn’t worked. Take small actions without them. Be prepared for confrontation. Hardened bottlenecks don’t like being stretched.
  9. Stay humble and open, especially when your bottleneck has position and authority. Remember, you could be wrong.
  10. If confronted, kindly tell the whole truth. If you are punished for working to make things better, so be it.

One person can make things worse – one person can make them better.

What does kindness and courage look like when dealing with bottlenecks?

What warnings or suggestions might you offer someone who is dealing with a bottleneck on their team?

Exit mobile version