Organizational life often feels like being bossed around by people who don’t get it.
Leaders are well served to remember that organizations run on the backs of front-line managers.
Don’t make enemies of people you depend on.
4 weaknesses of arrogant higher-ups:
- Prideful leaders degrade minion-managers. Superiority expresses itself in demeaning behaviors.
- Haughty higher-ups avoid spending time with lower-downs. It’s just too inconvenient and time consuming.
- Arrogant leaders don’t demonstrate they know, understand, and appreciate the issues lower-downs deal with.
- Pompous higher-ups reject input. Minion-managers don’t understand the big challenges anyway.
The motto of snobby higher-ups is shut up and like it.
10 things to remember about “minion-managers”:
- Without them, you’re irrelevant.
- Morale is more than a cliche’ to front-line managers. They live it everyday.
- You hired them for their strengths. Don’t get so consumed with what they can’t do that you forget their abilities.
- They stop giving their best when they see you manipulating the numbers to make yourself look good. Posturing at the top inspires posturing on the front-line.
- It’s demoralizing to hear “more with less” when you’re doing your best.
- They know more about the challenges of getting things done than you. They understand personalities, customers, red tape, and union relations better than you.
- In order to connect the big picture with day-to-day challenges, get lost in the weeds for awhile. Understand the nuts and bolts of getting things done.
- Those impacted the most by your decisions are most important to success.
- Courageous front-line managers keep leadership honest. Don’t ignore them. Embrace them.
- Building strong relationships up and down organizational hierarchy is more effective than silos.
Disconnected higher-ups experience self-inflicted tensions with lower-downs.
6 things “minion-managers” want:
Don’t pretend you know what respect looks like to a front-line manager. Ask them.
How might leaders help front-line managers succeed?