EY released Global Generations 3.0 research that found less than half of full-time workers surveyed globally between the ages of 19-68, place a “great deal of trust” in their employer, boss, or colleagues.
“Without trust, at best you get compliance.” Jesse Stoner
10 ways successful leaders build trust:
#1. Extend trust first.
The most surprising way to earn trust is to give it. “Trust is given not earned.” Bob Chapman (This one still freaks me out.)
#2. Practice transparency regarding intentions.
Your intentions are so obvious to you that it’s hard to believe others don’t see them.
Give voice to your heart. You are the only one who knows your good intentions.
- I thought it might be useful for you to know why I’m doing this.
- The reason this is important to us is … .
- I’m making this decision because … . (Avoid sounding defensive. Be plain and brief.)
Trust is a built with vulnerability, transparency and candor.
#3. Help others get ahead.
- Provide new opportunities.
- Coach team members through stretch assignments.
- Let direct reports speak for themselves in meetings.
Trust is built with generosity.
#4. Practice collaborative decision-making every chance you get.
Trust is strengthened with openness.
#5. Make tough decisions after seeking input and alternatives.
#6. Choose brief explanations.
The longer you explain, the more you sound untrustworthy. Follow brevity with curiosity.
- What did I leave out?
- What would you like to know?
- What’s important to you?
#7. Always follow-through.
One broken commitment has more negative impact than the benefits of ten promises kept.
The realities of trust-building are unforgiving.
#8. Be the same person in good times and bad.
Consistency let’s people know they can count on you.
The first rule of trust is do no harm. The second is do good.
#10. Say thank you.
What has helped you build trust?
Which trust building activity could you try today?