Shopping is exhilarating. I go once or twice a decade at least.
Thoughts of buying new jeans feel as delightful as an angry skunk encounter. I’m still recovering from my bi-decade trip to the outlets in the Poconos. It was a stretch, but I bought a bag of ASICS low cut running socks. I don’t run, but running socks make me feel fit.
The Problem:
It took about four weeks for life to feel normal after our shopping safari. Then I noticed an “L” inside one sock. The other sock had an “L” too!
“They got mismatched in the laundry,” I thought. Come to find out, I bought a bag of left-footed socks. Houston, we have a problem!
This made me think of the Yasso Bar incident.
I’m partial to vanilla chocolate crunch Yasso Greek Yogurt Bars. Crunchie goodness combined with frozen creamy delight tantalize the tastebuds. A while back I noticed we were getting gypped on the crunchy count. I decided to complain.
Gypped:
My complaint read…
Dear Yasso,
“We are fans of Yasso bars, especially the dipped vanilla chocolate crunch. The last three boxes have not been up to your previous standard of crunchiness.” I went on, “We plan to continue purchasing Yasso bars but thought you should know of this inconsistency.”
I received a lovely reply within a couple hours. They sent me coupons to replace the disappointing bars (I endured eating the defective bars). and some additional $1.00 off coupons. That’s why I thought I’d complain to ASICS. Who knows, maybe they’ll send me a bag of running booties marked “R” and double my value!
About this time, it hit me. The “L” was for LARGE.
Take away:
Stay positive. Confirm the problem before fixing it.
Have you ever responded to a problem that didn’t exist?
PS – Yasso bars are great. Some have extra crunchies. And I love my ASICS running socks.
Dig deeper:
How to Reinvent Your Relationship with Problems and Opportunities