7 Ways to Choose Your Failures Carefully
The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading
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4 Questions the Best Managers Answer to Energize Employees
“The best managers reinforce how and why each person’s contribution is fundamental to the team’s success.” Gallup Four questions: First: What is your contribution? People are energized when their contribution is understood and… Continue reading
10 Ways to Help Reluctant People Make Commitments
Leaders spend too much time trying to get performance from people who aren’t committed. The worst thing you can do is explain why it-will-work to people who aren’t committed to make-it-work. You know… Continue reading
3 Ways to Overcome “That Won’t Work”
Naysayers are often right – especially when they’re roadblocks. “What works,” emerges AFTER you try. We have a delusional ability to believe we’re right when, in truth, we have nothing to support our… Continue reading
How to Navigate Turmoil without Sinking the Boat
Unresolved turmoil weakens the knees and squelches creativity. The companions of turmoil are frustration, helplessness, and regret. Four sources of turmoil: #1. Mandates from disconnected leadership. The people at the helm seem stupid… Continue reading
The Top 20 Ways to Say What You Really Think
The false peace of not saying what you really think eventually sucks the life out of you. Speak up because you’ll complain less if things don’t go your way. 20 ways to… Continue reading