I Don’t Butt Heads with the CEO of Zappos
Image source by Hana Muchova’ Many CEO’s are told what they want to hear, rather than what team members really think. That’s a foolish way to avoid butting heads with the boss. I… Continue reading
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A VP at Chic-fil-A on Positive Environments
Dripping-faucet-leaders irritate with constant tweaks and suggestions. Your team wants you to shut-up and leave them alone. Additionally, honest leaders build negative environments by constantly fixing and improving. The dark side of pursuing… Continue reading
Even Whiners Can Lead
Image source by George Hodan Whiners are potential leaders. But, pessimists can’t lead. Leader as whiner: Progress could be faster. Quality could be better. Team mates could give more. Organizations aren’t meeting needs.… Continue reading
How the CEO of Zappos Solves Problems
Your worst problem is believing you know the problem, when you don’t. The next is solving it. Procter & Gamble set out to design new soap for cleaning floors. It’s a challenge because… Continue reading
The Surprising Path to Happiness at Work
Image source by Petr Kratochvil You enjoy work but hate the paperwork. If paperwork isn’t sapping your joy, it’s the people. Jamie Naughton, Speaker of the House for Zappos, told me she used to… Continue reading
How to Help Snails Keep Up
Who’s falling behind? Thriving organizations leave those who don’t grow, behind. Change leaves those who don’t change frustrated, wondering what happened. The puzzle changed and they don’t fit. Helping snails keep up: Successful… Continue reading