Peter Drucker said, “The purpose of business is to create a customer.” Sick organizational cultures focus on themselves rather than customers. Everything that distracts, dilutes, or diverts from creating customers suggests sickness. Sick organizations:… Continue reading
The difference between great and average, when it comes to organizations, isn’t simply efficiency or effectiveness, it’s culture. Great organizations have great cultures. “The context in which people work shapes them.” Brook Manville. But… Continue reading
Problems are giant black holes that capture focus, drain vitality, and divert resources. Solving problems seduces leaders away from future opportunities causing them to focus on past inadequacies. Problems that threaten organizations must be… Continue reading
You can’t lead when you know too much. Education establishes barriers to thinking. Everything that comes your way is instantly judged by what you know. In some cases the less you know the… Continue reading
Foolish leaders permit aspirations to minimize affirmations. Affirmations encourage and motivate by pointing to progress and success. On the other hand, aspirations say we aren’t there yet. Aspirations set targets; affirmations celebrate achievement.… Continue reading
A Leadership Freak reader asked, “How do you deal with others who expend energy stopping people from reaching their goals?” The context is perfectionism. Perfectionistic roadblockers may act intentionally or accidentally out of ignorance. The paralysis… Continue reading
