The Empathy Advantage: 7 Reasons Empathy Matters in the Real World
The empathy advantage:
Retention and engagement.
Customer service.
Collaboration.
Crisis management.
More…
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5 Steps to Give Autonomy without Blowing Everything Up
One goal of managing is to supervise less. Managers work too hard because they supervise too much. Giving autonomy to supervisors scares the crap out of incompetent managers.
Bureaucrats become block autonomy with regulations. Control requires management and supervision. The bigger the employee handbook the more you need to supervise.
Give competent people autonomy. Control blocks autonomy.
7 Dumb Mistakes New Leaders Make That You Must Avoid
Remember when you were just a twig on the leadership tree. You ached to bear fruit. You admired how the big branches did big things while you secretly shivered. Ambition and fear cause… Continue reading
3 Ways to Live long and Prosper this Week
The Vulcan salute, “Live long and prosper,” was introduced on the season two premiere of Star Trek, 1967. If you’re not a Trekkie click here to catch up. Spock explained the hand gesture… Continue reading
Tin Rhythms from Tiny Hearts: Boldness to Lead with Empathy
Some complain they aren’t supported and others find ways to serve. Some wait for people to care for them and some choose to care for others. There are two buckets and you are… Continue reading
10 Ways to Manage Entitled People in the Real World
The entitlement monster always wants more. When you feel you deserve it, you are ungrateful when you get it. You don’t have the right to succeed. You earn it. Entitled people: Prefer defensiveness… Continue reading