Troublemakers are smart, manipulative, and self-serving. Drama at work means: Hot situations get hotter. Difficult situations become more painful. Confusing situations seem unsolvable. It’s impossible to imagine the tiny offenses that bother thin-skinned… Continue reading
Feeling wronged begins when you’re in diapers. Remember that look of betrayal your son or daughter gave you when they got their first shot in the doctor’s office. Things go downhill from there.… Continue reading
Stressful times create emotional turmoil. Emotional conflict on the team always hurts and often harms. Leadership includes managing emotion, both your own and others’. How to Show Up During Emotional Turmoil: #1. Always… Continue reading
Novice manipulators are obvious. Skillful manipulators come off as kind and helpful. Avoid being manipulated by spotting the strategies used by manipulators. Strategic manipulation: #1. Pretend you agree when you disagree. #2. Pretend… Continue reading
Leaders who repeatedly complain about the same issue want affirmation, not resolution. Every suggestion you offer to a manipulator is inadequate. Never take up the sword for someone who’s standing on the sideline.… Continue reading
Most people want to do good, but a few enjoy doing bad. If you’ve been thrown under the bus, you know what I mean. Skillful backstabbers feign friendship, but they live on the… Continue reading
