Tough and mean are two different things. Mean is uncaring. You don’t have to choose between a caring heart and tough decision. 7 Ways to say, “No.” #1. Declare good intentions. “I’d love… Continue reading
A leader told me he was learning a lot. I asked, “What are you learning?” He couldn’t name one thing. If you don’t know what you’re learning, you aren’t learning. I took… Continue reading
Repetition isn’t the path to improvement, unless you persistently work to improve. The only way to improve is to focus on improvement. Experience turns to mediocrity when: You can’t explain what you’re… Continue reading
The shift from focusing on yourself to noticing others is essential to successful management. Systems and processes are essential, but people get things done. A manager’s performance is elevating the performance of others.… Continue reading
On a recent coaching call, a leader said, “The idea of coaching others is freaking me out.” Confidence for inexperienced coaches: #1. Give control. Trying to control new situations creates stress. Worse yet,… Continue reading
Question: One reader asks, “How can I help those I coach have confidence? First step: The first step toward bright is often into the dark. Do they see their lack of confidence as… Continue reading
