Formal conversations promote guarded fakery and artificial relationships. Team members put on their professional faces. Recently, a team member explained how a business owner made it safe to connect. Feet on the desk:… Continue reading
One of my coaching clients is developing his skill at holding one-on-ones with his management team. He’s learning you don’t have to choose between strong relationships and great results. Strong relationships fuel great… Continue reading
Yesterday I asked a question I’ve never asked a client before. “What’s the bravest thing you could do today?” His thinking shifted. His eyes went first to the ceiling and then around the… Continue reading
Leading is like working on a puzzle without the cover. In turbulent times, throw three puzzles in the same pile. In crisis, hide the edges. Certainty about the future is illusion. At best,… Continue reading
Don’t say, “It’s not that bad,” to someone who thinks it’s bad. You’re right: When team members say, “Things are bad,” say, “You know, you’re right.” And then ask, What’s bad about… Continue reading
Excuses are an attempt to lower expectations. Excuse makers are explaining why you should accept lackluster performance. It’s dangerous, degrading, and demoralizing. Excuse makers don’t want you to expect too much from them.… Continue reading
