It seems like you serve others while others serve themselves. You stay late; others go home on time. You adapt; others make demands. You work to resolve conflict; others clash over trivialities. You… Continue reading
Full disclosure: This post is an excuse to show our youngest granddaughter with the screaming monkey. Audiences love “Who’s got the monkey” stories. The idea is based on a 1974 HBR article by… Continue reading
Repetition isn’t the path to improvement, unless you persistently work to improve. The only way to improve is to focus on improvement. Experience turns to mediocrity when: You can’t explain what you’re… Continue reading
My habit is to quickly get to a substantive topic, even if I don’t know you. It lets people know that I have meaningful conversations. It’s who I am and what I do.… Continue reading
Set a tone of candor early in relationships. Let people know you’re frank, open, forthright, and kind from the moment you meet them. Candor is difficult because: You wait for big hairy issues… Continue reading
