One short outburst produces surprising turbulence and distrust. A small offense causes disproportionate harm. Advantage: Because bad is stronger than good, you gain disproportionate advantage when you eliminate bad. Eliminate language that holds… Continue reading
A touchhole is the small hole in early firearms through which the charge is ignited. Tommy Touchhole reacts to slight offenses with inordinate intensity. Insignificant issues have disproportionate impact on touchy people. You… Continue reading
Buffy Blasthole’s motto is Express Yourself. She runs around telling everyone what she thinks regardless of harm or turbulence. Ms. Blasthole blows up relationships, derails meetings, and creates havoc because she disregards the… Continue reading
Responding to unforeseen events is part of your day. But if all you do is bounce from one issue to the next: You’re a problem-solver. The better part of leadership is seizing opportunities.… Continue reading
NEW BOOK GIVEAWAY!! 20 copies available!! Leave a comment on this guest post by Maya Hu-Chanto to become eligible for one of 20 complimentary copies of her new book, Saving Face: How to… Continue reading
Novice manipulators are obvious. Skillful manipulators come off as kind and helpful. Avoid being manipulated by spotting the strategies used by manipulators. Strategic manipulation: #1. Pretend you agree when you disagree. #2. Pretend… Continue reading
