A baby’s giggle, an insult, and being trusted with new responsibilities all have one thing in common. They’re triggers.
Frustration triggers me to talk louder. I choose to do the opposite. I ask questions and soften my tone. That’s my goal, at least.
Turn triggers into advantage.
You aren’t always proud of default responses. “When I feel on the spot,” a young leader said, “I freeze up. I don’t know what to do or say.” Image source Three defaults: Stress… Continue reading
Little Mary just knocked a glass of milk on the floor. That’s what two year old’s do. There’s a group of five leaders at the table. Bob waves the waiter over and says,… Continue reading
