The only progress you can make in emotionally charged situations is dealing with emotions. Image source Warning: Emotionally charged people may want you to fix things. If you’re able to change frustrating processes or procedures, do… Continue reading
Tune into others if you expect them to tune into you. Discouraged or defeated people need strength before they’ll listen to ideas or solutions. Give strength before giving answers or solutions. Six Ways to… Continue reading
The longer you work at improving something – the fewer improvements you make. Gold Medal swimmers work unending hours shaving hundredths of seconds off their time. Not so, when they began swimming. Improvement… Continue reading
Peter Drucker said, “The purpose of business is to create a customer.” Sick organizational cultures focus on themselves rather than customers. Everything that distracts, dilutes, or diverts from creating customers suggests sickness. Sick organizations:… Continue reading
The difference between great and average, when it comes to organizations, isn’t simply efficiency or effectiveness, it’s culture. Great organizations have great cultures. “The context in which people work shapes them.” Brook Manville. But… Continue reading
Problems are giant black holes that capture focus, drain vitality, and divert resources. Solving problems seduces leaders away from future opportunities causing them to focus on past inadequacies. Problems that threaten organizations must be… Continue reading
