The longer you work at improving something – the fewer improvements you make. Gold Medal swimmers work unending hours shaving hundredths of seconds off their time. Not so, when they began swimming. Improvement… Continue reading
Peter Drucker said, “The purpose of business is to create a customer.” Sick organizational cultures focus on themselves rather than customers. Everything that distracts, dilutes, or diverts from creating customers suggests sickness. Sick organizations:… Continue reading
The difference between great and average, when it comes to organizations, isn’t simply efficiency or effectiveness, it’s culture. Great organizations have great cultures. “The context in which people work shapes them.” Brook Manville. But… Continue reading
Problems are giant black holes that capture focus, drain vitality, and divert resources. Solving problems seduces leaders away from future opportunities causing them to focus on past inadequacies. Problems that threaten organizations must be… Continue reading
Foolish leaders permit aspirations to minimize affirmations. Affirmations encourage and motivate by pointing to progress and success. On the other hand, aspirations say we aren’t there yet. Aspirations set targets; affirmations celebrate achievement.… Continue reading
If excellence was easy there’d be more of it. Excellence challenges average. The path to excellence is paved with tough conversations; not mean, tough. All great leaders achieve excellence by facing tough issues… Continue reading
