The Amtrak Fiasco

Emotion is a fickle mistress.

I’m writing this from a hotel where I hadn’t planned to stay. At first, I was angry at Amtrak for canceling the train. When I laid down last night, I was thankful for Hilton. And I was sad that I wouldn’t see my wife until later today. All at the same time.

Don’t go with your feelings.

The decision you most regret is made in the heat of emotion.

Emotion and fatigue:

Emotion is fickle because it’s physical. Fatigue is permission for frustration, for example.

I made it out of New York City last night but it wasn’t easy. The first winter storm of the season slowed transportation to a crawl.

I ended up jumping out of the cab and hoofing it over a mile through the sleet and slush to Penn Station. I was on the 655 Amtrak that went to Lancaster, Pennsylvania. We made it to Philadelphia but they canceled the train!

It’s OK to be frustrated, but it’s not OK to yell at an Amtrak employee who is just doing their best.

Emotion and values:

Susan David*, author of Emotional Agility, suggests emotion is an opportunity to reflect on your values. I value being with my wife. The weather got in the way. What can I do? Call and talk on the phone.

What can you do that best expresses your values?

How can you show up as the person you aspire to be?

*World Business Forum 2018 in NYC put on by WOBI.

What role does emotion play in leadership?

P.S. The Amtrak employees were very compassionate.