The “make it go away” fairy doesn’t exist. Ignored complaints fester. Uncover the real dissatisfaction before solving complaints. The 4 hidden agendas concealed in complaints: “You should have ….” You caused the problem… Continue reading
Organizational life often feels like being bossed around by people who don’t get it. Leaders are well served to remember that organizations run on the backs of front-line managers. Don’t make enemies of… Continue reading
Don’t expect bold performance from dis-empowered people. You drain, discourage, and demotivate, if your goal is conformity. An egotistical need for control – in those with positional authority – dis-empowers others. In reality, incompetent… Continue reading
I’m sure you’re rowing hard. But are you rowing like a leader? In order to seize opportunities you must recognize them. The top 12 missed opportunities of leadership: Eliminating ambiguity. Lean into confusion… Continue reading
People are excited to do what they want to do, not what you want them to do. The sooner you embrace this idea, the more successful you’ll become. Control resources. Release people. Frustration:… Continue reading
Success includes not shooting yourself in the foot. 12 Don’ts of Tough Conversations: Don’t use “we” when you mean “you”. Never allow fuzzy language. Exercise candor and precision when fuzzy feels safe. Don’t press… Continue reading
