How the CEO of Zappos Solves Problems
Your worst problem is believing you know the problem, when you don’t. The next is solving it. Procter & Gamble set out to design new soap for cleaning floors. It’s a challenge because… Continue reading
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The Surprising Path to Happiness at Work
Image source by Petr Kratochvil You enjoy work but hate the paperwork. If paperwork isn’t sapping your joy, it’s the people. Jamie Naughton, Speaker of the House for Zappos, told me she used to… Continue reading
How to Help Snails Keep Up
Who’s falling behind? Thriving organizations leave those who don’t grow, behind. Change leaves those who don’t change frustrated, wondering what happened. The puzzle changed and they don’t fit. Helping snails keep up: Successful… Continue reading
How Hammers Become Screw Drivers
Little Mary just knocked a glass of milk on the floor. That’s what two year old’s do. There’s a group of five leaders at the table. Bob waves the waiter over and says,… Continue reading
The Essence of Leadership in Five Letters
Image source by George Hodan Ken Blanchard and Mark Miller capture, “The Secret,” of leadership in five letters, SERVE. The beauty of SERVE is inescapable simplicity and actionable clarity. Serve See the future:… Continue reading
When Generosity Goes too Far
Ineffective leaders give without expecting return. Generosity motivates indulgence when you don’t expect response. One-way relationships between capable people are sick. Someone needs a favor. Generously meet their request, if you can. Adapt… Continue reading