What Matters Now
A million small things call you away from what matters now. We sell ourselves to the “devil of busyness” because it’s easier than doing what matters now. Busyness is an excuse to avoid… Continue reading
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How Questions Hinder Connection
Questions demonstrate interest and make people feel they matter. Questions show respect, but reflection enables connection. 7 questions to evaluate your listening: What do you enjoy about listening? What does the speaker think… Continue reading
What to Do When it’s Cold Inside
Like fire, an untended culture grows cold, dark, ugly, and useless. When you look in the organizational-mirror, do you like what you see? You can. Love: A regional medical facilities mission statement begins,… Continue reading
12 Ways to Get Serious about Fun
The law of the sad face says the more important leaders are the less they smile. You can’t milk fun out of self-important, problem-centric leaders. Fun seems frivolous when issues are important, opportunities… Continue reading
The Easiest – Most Dangerous – Thing Leaders Neglect
Dirty culture distracts, repels, and destroys organizations. The most important thing about us is the way we treat each other while we fulfill our mission. People run from bad organizational culture, even when… Continue reading
How to Maximize Frailty
The frailty you hide is a door of opportunity, once it’s embraced. Covering frailty causes more frailty. Couples who pretend they’re happy grow unhappy. Leaders who pretend they’re strong grow weak. Leaders who… Continue reading