Dear Dan, I just discovered your article entitled, “You Feel Things Your Team Shouldn’t Know About,” and I realized that I probably don’t do as good a job at this as I should.… Continue reading
The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading
Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough… Continue reading
Leaders get frustrated with the people they serve. You hear them grumble, “What’s wrong with people?” It happens in the business world, education, church world, and governments as well. Dissatisfaction – apart from… Continue reading
A leader told me he was learning a lot. I asked, “What are you learning?” He couldn’t name one thing. If you don’t know what you’re learning, you aren’t learning. I took… Continue reading
If you think it’s difficult to have a tough conversation today, waiting makes it worse. Time makes elephants fat, complacent, and harder to confront. Patience: It’s not patient to tolerate poor performance. It’s… Continue reading
