5 Ways to Make Suggestions that Get Heard
Suggestions are another way of saying do it my way. The person making suggestions is telling you how they would do it, if they were doing it. Unappreciated: The worst suggestions come after… Continue reading
Category Archive: Complaints
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The Real Problem
The real problem is people who point out problems from a distance. They sit aloof explaining what’s wrong. Worse yet, they know what others should do, or not do, while they do nothing,… Continue reading
Removing the Lid on Your Organization
The lid on your organization is the person’s feelings you’re trying to protect. The conversation down the hallway goes like this. “We can’t bring that issue up because Mr./Ms. ‘I’m The Center of… Continue reading
The Seven Powers of Words
Complaining says stop or improve, but doesn’t improve anything. Encouraging points to behaviors or attitudes to continue, but doesn’t continue anything. The danger of talking is it feels like doing. The biggest waste… Continue reading
The Problem of Potential Problems
Alarmists are irritating. They push the panic button at the first hint of smoke. They see what might go wrong and yell fire. While you’re dealing with “real” issues, they’re dealing with things… Continue reading
Whining in the Workplace
Leaders hear whining about teammates and other leaders. Reminds me of kids in the backseat. “He touched me!” “Bob spoke harshly to me.” “Mary’s clothing is too casual.” “Bill Doesn’t like me.” “Mary… Continue reading