Category Archive: Complaints

Which Critics to Ignore and How to Have Fun with the Others

Everyone needs someone in their life who doesn’t need to be liked. What if your critics aren’t complete idiots?   Self-protection is self-limiting: Critiquing your critics is a standard self-limiting behavior when receiving… Continue reading

3 Steps When Good Intentions Blow Up

Every leader knows what it’s like to saddle up and ride into a hurricane of personal attack. Storms are tipping points for success or failure. The issue isn’t the storm, it’s how you… Continue reading

How to Deal with Monkey Throwers and Other Irritants

The people who take you further may irritate you the most. Conformists provide steady progress. Contrarians, complainers, and irritants innovate.  Complaints: People who want change tend to complain. But some complaints come from… Continue reading

The 4 Hidden Agendas Concealed in Complaints

The “make it go away” fairy doesn’t exist. Ignored complaints fester. Uncover the real dissatisfaction before solving complaints. The 4 hidden agendas concealed in complaints: “You should have ….” You caused the problem… Continue reading

Six Ways to Deal with Four Types of Jerks

You’re tempted to ignore the problems high performing jerks cause. It’s easy to deal with an incompetent jerk. Cowardice is the issue when leaders tolerate incompetent jerks. Leaders who tolerate destructive jerks hobble teams and… Continue reading

The Question that Taps the Power of Complaining

Just say it, “Everyone sucks at some things.” Call a leadership team meeting to gripe about weaknesses. Write your direct reports’ names on a whiteboard and list their weaknesses. Illustrate the list with behaviors. … Continue reading