Leaders who lift get further than those who push down. Performance improves when people feel encouraged and declines when they lose hope. You don’t have to beat up high-performers – they do it to… Continue reading
Image source Breakthrough moments rise up and grip you by the throat. Resist them and you’re stuck. Navigate them and you’ll achieve new levels of success. Many leaders resist the very thing that… Continue reading
After the open house ceremony, I looked Doug (far left) in the eye and said, “I was thinking about you as I drove in. The difference between average and extraordinary isn’t power or… Continue reading
Few things are more devastating than being used and abused by those you support. Disloyalty burns like no other burn. Disloyalty demoralizes. Strength: The strength of an organization is expressed by the loyalty… Continue reading
Say the right thing the wrong way and you’ll disconnect. Intent to connect, correct, or be useful isn’t useful unless content, tone, and body language fully align. Everything you say invites responses from… Continue reading
A recent conversation with a healthcare executive reminded me that Jack Welch’s management rule of 20-70-10 inevitably increases turnover. 20% of your employees – top performers – are highly rewarded. 70% are being… Continue reading
