Say the right thing the wrong way and you’ll disconnect. Intent to connect, correct, or be useful isn’t useful unless content, tone, and body language fully align. Everything you say invites responses from… Continue reading
A recent conversation with a healthcare executive reminded me that Jack Welch’s management rule of 20-70-10 inevitably increases turnover. 20% of your employees – top performers – are highly rewarded. 70% are being… Continue reading
I’ve noticed an unsettling and revealing set of questions that my coach, Bob Hancox, asks. What’s most concerning for you? What makes this so important to you? What’s really at stake for… Continue reading
***** When someone asks how they did. I realize I haven’t done well at giving feedback. I’ve been passive not active. I’ve never heard high-performers say, “I get too much feedback.” They crave… Continue reading
Transition is the no-man’s-land of “in between” where old hangs on while new is not yet. But, nothing really works. Temptation: The temptation of transition is going back. The pain that drove you… Continue reading
Three of our grandchildren – 2, 6, and 7 yrs. old – spent the week with us. I kept hearing, “Watch this Poppi.” Everyone longs for an approving audience, the standing ovation. Leaders… Continue reading
