How the CEO of Zappos Solves Problems
Your worst problem is believing you know the problem, when you don’t. The next is solving it. Procter & Gamble set out to design new soap for cleaning floors. It’s a challenge because… Continue reading
Category Archive: Interview
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The Surprising Path to Happiness at Work
Image source by Petr Kratochvil You enjoy work but hate the paperwork. If paperwork isn’t sapping your joy, it’s the people. Jamie Naughton, Speaker of the House for Zappos, told me she used to… Continue reading
If I started over …
Joel Garfinkle’s response to, “If I started over, knowing what I know today,” took a surprising turn. He said, I would… “Realize I can’t do it alone.” I expected Joel to explain a… Continue reading
Seeking and Seeing Breakthrough Moments
Hate surprises? Plan on staying the same. Surprises propel into the future or drive into the past. Problem is, surprise signals uncertainty. Organizations hate uncertainty. Extraordinary leaders realize surprise is a catalyst not… Continue reading
How to Get What You Want
It takes conviction, candor, and, most importantly, courage to push against the boss or the board. Managers who can’t stand up and push back are inevitably pushed around and down. Yesterday, I talked… Continue reading
6 Ways Successful Leaders Think
Only fools plan to fail. Leaders always plan to succeed. Working on plans is working to anticipate and nullify reasons for failure. But, failure happens in spite of plans. There’s more to success than… Continue reading