Category Archive: Taking others higher

How to Say No and Still Get Where You Want to Go

Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy. Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading

How to Help Cautious Decision-Makers Make Commitments

Great results require meaningful commitments. A commitment is saying NO many times in service to a meaningful YES. The truth about MAYBE: I hate MAYBE. Just say yes or no! Maybe is worse… Continue reading

How to Practice Ethical Buttering Up

Butter is the reason we eat popcorn. Broccoli is intolerable without butter. In our house we put butter on peanut butter sandwiches.  Everything’s better with butter. (Except watermelon.) Buttering up: Buttering up is… Continue reading

Why Performance Declines After Praise

Generally speaking, it’s better to praise someone for not smoking than warning them about lung cancer. But we typically default to warnings. When you see a friend smoking, what’s the first thing you… Continue reading

Skin Bags with No Heart

It’s hypocritical that we preach about purpose and authenticity and spend so much time worshipping ‘successful’ leaders. Questions reveal priorities. Most questions you hear focus on HOW to solve pressing concerns. How do… Continue reading

How to Rise Above Fault Finding and Energize Your Team

You don’t think of yourself as a fault-finder, but what if you track your thoughts and language for an hour? What’s your attitude about others right now? Yourself? Fault-finders build insecure teams. You’re… Continue reading