How to Bring Out the Best in Others
Performance can’t be improved until it’s defined. The truth about bringing out the best in others: You’re supposed to bring out the best in others, but what does that mean? How is it… Continue reading
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How to Hold People Accountable when You’d Rather Eat a Worm
12 reasons holding people accountable is distasteful: You naturally pick up the slack when someone falls behind. You aren’t accountable to your own responsibilities. (Like holding people accountable.) It’s hard to begin something… Continue reading
How Negative Impulse Triggers Positive Response
Negative impulses are useful when they produce positive results. Redirect negative impulses toward positive actions. Great achievements emerge when negative impulses trigger positive responses. #1. Anger – Openness: Stop resisting anger. Use it… Continue reading
7 Questions All Rookie Managers Must Answer on Day One
Rookie success includes good fortune, but it’s never an accident. Rookies crash and burn when they fly by the seat of their pants. 7 questions for rookie managers: #1. What is the definition… Continue reading
New Books that Hit my Mailbox
“A room without books is like a body without a soul.” Cicero I thought you might be interested in some new books that recently hit my mailbox. Nincompoopery – Why Customers Hate You… Continue reading
An Energizing Conversation any Manager can Lead
The energy of conversation points to the relevance of the topic. There’s no guarantee of follow-through, but if heads nod around the table, follow-through will be like pulling teeth. Step #1: Discuss, in… Continue reading