The most important thing about feedback is the way it’s received. How to receive feedback: #1. Aspire to improve. Aspiration makes feedback desirable. “Tell me how to improve.” Poorly delivered feedback is useful… Continue reading
Performance can’t be improved until it’s defined. The truth about bringing out the best in others: You’re supposed to bring out the best in others, but what does that mean? How is it… Continue reading
12 reasons holding people accountable is distasteful: You naturally pick up the slack when someone falls behind. You aren’t accountable to your own responsibilities. (Like holding people accountable.) It’s hard to begin something… Continue reading
Negative impulses are useful when they produce positive results. Redirect negative impulses toward positive actions. Great achievements emerge when negative impulses trigger positive responses. #1. Anger – Openness: Stop resisting anger. Use it… Continue reading
Rookie success includes good fortune, but it’s never an accident. Rookies crash and burn when they fly by the seat of their pants. 7 questions for rookie managers: #1. What is the definition… Continue reading
“A room without books is like a body without a soul.” Cicero I thought you might be interested in some new books that recently hit my mailbox. Nincompoopery – Why Customers Hate You… Continue reading
