Teams, like individuals, can be smart or stupid.* Three factors impact team intelligence: Social sensitivity. Be aware of emotion. Bring it up when someone seems detached, disturbed, excited, or curious. “Barney, this idea… Continue reading
Meetings are like the ugly duckling in Hans Christian Andersen’s fairy tale. They are easy to hate and hard to love. Few see the underlying beauty that awaits. We hate meetings, because frequently… Continue reading
Success always encounters complainers. But some people complain like it’s an Olympic sport. #1. Practice optimistic transparency: Don’t sweep complaints under the carpet. Expose them to the light. Reject anonymous complaining. Never represent… Continue reading
I used to think self-awareness was invented by dope smoking hippies. But now I see the weight of self-blindness. You are self-blind, at least partially. 80: Last night an *80 year old woman… Continue reading
I made it to 7 a.m. before complaining. This morning I decided that I wouldn’t complain all day. After some thought, I lowered my expectation to the morning. But the first thing I… Continue reading
Dear Dan, I have recently been promoted to sales manager. One of my team members is not giving me the respect as a manager. He often acts sarcastically about some of my plans… Continue reading
