Big Shot, Bureaucrat, or Servant Leader

The way you view yourself sets the trajectory of your leadership. You might pressure people into conformity, but that never wins hearts. You must choose between short-sighted coercion and servant leadership. Choose who… Continue reading

How to Listen – Best Tip Ever

If you think listening is easy, you aren’t doing it. Listening is hard: Listening is hard because some people can’t stop talking. Perhaps a talk-timer would help, like a chess timer with a… Continue reading

3 Ways Busy Leaders Master Connection

It’s not rude to yell, “Get out!” when the house is burning down. But when everything’s a crisis, you’re just a jerk running around with your hair on fire. Frantic busyness makes you… Continue reading

The 10 Commandments of Empowerment

Top-down empowerment programs reflect the reason they’re needed in the first place. Disconnected leaders develop ineffective empowerment programs in secluded conference rooms. There’s no power left for others when control is concentrated in… Continue reading

How to Respond to Good News Like a Leader

Don’t expect high performance when you sabotage enthusiasm. “Death and life are in the power of the tongue.” Jewish Proverb Words have consequences. You don’t have to be a genius to identify words… Continue reading

The 10 Laws of Trust from the Chairman of Jet Blue

(This post is based on my conversation with Joel Peterson.) Every leader learns that success requires trusting others. “I believe in trusting. Trust begets trust.” Mahatma Gandhi A trust-lesson from Joel Peterson, the… Continue reading