The only progress you can make in emotionally charged situations is dealing with emotions. Image source Warning: Emotionally charged people may want you to fix things. If you’re able to change frustrating processes or procedures, do… Continue reading
The problem with people is imperfection. People make mistakes; sometimes big ones. Leaders and managers usually don’t like mistakes. Michael Hyatt gave me his version of fail fast, yesterday, “The faster we fail… Continue reading
Have you ever argued with someone only to discover you agreed? One partner said to his other partners – who were in heated discussion – “You’re both arguing for the same thing.” I… Continue reading
All great leaders have tough conversations; career success demands them. The more impact you have the tougher the conversations become. The path to career advancement begins with technical skill and then moves to… Continue reading
Susan Shearouse lists five sources of conflict in her book, “Conflict 101.” Information conflicts are disagreements about facts or data. Interest conflicts center on underlying concerns, desires, and needs. In order to solve… Continue reading
Don’t focus on winning or losing; focus on achieving objectives. Interrupting to make your point is pointless. Be smart not right. You aren’t finding the right answer; you’re searching for the better alternative.… Continue reading
