Tag Archive: Conflict Resolution

How to Get the Most From Conflict

Susan Shearouse lists five sources of conflict in her book, “Conflict 101.” Information conflicts are disagreements about facts or data. Interest conflicts center on underlying concerns, desires, and needs. In order to solve… Continue reading

The Top 25 Ways to Win Arguments

Don’t focus on winning or losing; focus on achieving objectives. Interrupting to make your point is pointless. Be smart not right. You aren’t finding the right answer; you’re searching for the better alternative.… Continue reading

You make conflict worse when you …

You make conflict worse when you … #1. Say calm down. Does anything fire you up more than someone telling you to calm down? You’ve just been invalidated. Feeling put down makes you… Continue reading