Negative impulses are useful when they produce positive results. Redirect negative impulses toward positive actions. Great achievements emerge when negative impulses trigger positive responses. #1. Anger – Openness: Stop resisting anger. Use it… Continue reading
Anger is fascinating, not because it’s good, because it’s useful. “Managing anger effectively motivates individuals to adopt effective assertive skills and leads to an increase in life expectancy.”* You can’t deal with something… Continue reading
Frustration usually points at people and circumstances. But frustration is also an opportunity to look at yourself, to elevate and expand your leadership. Source: Your frustration is ABOUT you, before it’s about others.… Continue reading
Dear Dan, I just discovered your article entitled, “You Feel Things Your Team Shouldn’t Know About,” and I realized that I probably don’t do as good a job at this as I should.… Continue reading
The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading
Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough… Continue reading
