Category Archive: Anger

Slapped at the Hotel Front Desk

The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading

How to Respond to an Angry Employee

Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough… Continue reading

Stop Hating the People You Serve

Leaders get frustrated with the people they serve. You hear them grumble, “What’s wrong with people?” It happens in the business world, education, church world, and governments as well. Dissatisfaction – apart from… Continue reading

Feeling Like Myself Again

A leader told me he was learning a lot. I asked, “What are you learning?” He couldn’t name one thing. If you don’t know what you’re learning, you aren’t learning.   I took… Continue reading

How to Confront Situations You Should Have Dealt with Sooner

If you think it’s difficult to have a tough conversation today, waiting makes it worse. Time makes elephants fat, complacent, and harder to confront. Patience: It’s not patient to tolerate poor performance. It’s… Continue reading

How to Overcome Bitterness After Being Passed Over

Disappointments brings you to a perilous series of choices. I don’t mean to speak lightly, but if you’re bitter, you chose it. Feeling hurt isn’t a choice. But if you’re bitter, you made… Continue reading