Susan Shearouse lists five sources of conflict in her book, “Conflict 101.” Information conflicts are disagreements about facts or data. Interest conflicts center on underlying concerns, desires, and needs. In order to solve… Continue reading
Don’t focus on winning or losing; focus on achieving objectives. Interrupting to make your point is pointless. Be smart not right. You aren’t finding the right answer; you’re searching for the better alternative.… Continue reading
Image source There’s a bull elephant in the hall. He first appeared as a nit but problems almost always grow. Everyone sees the problem but no one’s talking. Successful leaders point out the… Continue reading
I’m declaring this “Whining Wednesday,” again. About 7 months ago I had great fun getting a few things off my chest. Many readers enjoyed adding their own irritations to my list. Don’t bother… Continue reading
Frustration, dissatisfaction, disappointment, and discontent are good things, in the face of mediocrity. I’ll concede that contentment is usually better than frustration. It expresses self-confidence, self-knowledge, and acceptance of the way things are.… Continue reading
An employee stops interacting with fellow employees. A son or daughter slams their door and won’t come out. What’s it mean when normal social patterns shift and someone pulls away? Isolation may mean… Continue reading
