Raising issues isn’t complaining.
Complainers talk about problems while standing aloof. They expect others to change. They seek personal advantage.
Builders point out concerns to understand. They seek improvement. They get dirty making things better.
You’ll always face complaints. Some lift. Others tear down.
Build a culture where forward-facing ownership wins.
Stores are filled with people returning gifts on December 26.
Complaining done well increases happiness.
Don’t get the wrong impression. Curmudgeons are toxic. Big shots are never happy. They complain because the world doesn’t revolve around them.
Enjoy the value of complaining.
Things are worse than you fear if you aren’t hearing complaints. People are lying. Culture is broke: fear blocks honesty. Or people are disengaged.
Tension bubbles below the surface when leaders aren’t hearing employee complaints.
Employee complaints indicate people care about something.
How to respond to employee complaints?
You hear more bellyaching when you passively listen to complaints about others.
Complaints about others might be self-serving or spoken from genuine concern.
Today I offer 4 responses when you hear complaints about others.
Complainers have suggestions for others. ‘We should’ means ‘you should’.
Discern the meaning of pronouns.
People want to pour crap in your ears especially if you’re a new boss. Gullible leaders fall prey to complainers. Manipulators gripe to get what they want. People maneuver you into sympathy for… Continue reading
