Category Archive: Trust

When You Mean Well, But Put Your Foot in Your Mouth

Dunkin’ Donuts is a comfort to me when I travel. When I see a Dunkin’, I think everything is going to be OK. It’s not that I eat donuts. I eat a bagel… Continue reading

The 10 Laws of Trust from the Chairman of Jet Blue

(This post is based on my conversation with Joel Peterson.) Every leader learns that success requires trusting others. “I believe in trusting. Trust begets trust.” Mahatma Gandhi A trust-lesson from Joel Peterson, the… Continue reading

How to Nurture Trust Between Managers

You know the value of people trusting YOU. But how are you helping managers TRUST EACH OTHER? You aren’t done trust building until the people around the table trust each other. Elvis got… Continue reading

4 Ways to Build Trust When You’re in the Middle

When trust goes down cost goes up. (Speed of Trust) Less than 50% of front-line employees trust the company. (World Economic Forum) #1. Don’t complain about higher ups. Spend more time seeking the… Continue reading

7 Faces of Distrust

A reader asks, “Maybe a post on how to proceed when relationships have been eroded among team members? With a small team, I find it especially challenging.” Trust is the engine of team… Continue reading

How to Avoid Distraction and Focus on Real Issues

Mary* approached, after a recent presentation and said, “I wanted to hear more about dealing with your inner critic.” She could have said: You should talk more about managing your inner critic. Why… Continue reading