Category Archive: Trust

How to Build Teams that Trust Each Other

I asked top leaders to respond to three questions: What three words describe a great team? What three problems hinder great teamwork? What three things do great teams habitually do? They wrote about… Continue reading

3 Ways to Shift Your Thinking Before You Implode

Hardening of the thought process happens when established ways of thinking dominate conversations about change. Thinking shifts when you admit: “It’s not working.” “Working harder won’t work.” Thinking needs to shift when: A… Continue reading

When You Mean Well, But Put Your Foot in Your Mouth

Dunkin’ Donuts is a comfort to me when I travel. When I see a Dunkin’, I think everything is going to be OK. It’s not that I eat donuts. I eat a bagel… Continue reading

The 10 Laws of Trust from the Chairman of Jet Blue

(This post is based on my conversation with Joel Peterson.) Every leader learns that success requires trusting others. “I believe in trusting. Trust begets trust.” Mahatma Gandhi A trust-lesson from Joel Peterson, the… Continue reading

How to Nurture Trust Between Managers

You know the value of people trusting YOU. But how are you helping managers TRUST EACH OTHER? You aren’t done trust building until the people around the table trust each other. Elvis got… Continue reading

4 Ways to Build Trust When You’re in the Middle

When trust goes down cost goes up. (Speed of Trust) Less than 50% of front-line employees trust the company. (World Economic Forum) #1. Don’t complain about higher ups. Spend more time seeking the… Continue reading