Peter Drucker said, “The purpose of business is to create a customer.” Sick organizational cultures focus on themselves rather than customers. Everything that distracts, dilutes, or diverts from creating customers suggests sickness. Sick organizations:… Continue reading
I’ve rejected the “savior-leader” model but still feel pressure to be one. Savior-leaders arrive on unicorns and solve problems by sprinkling fairy dust over people and organizations. Poof! Everything is magically fixed. Internal: Internal… Continue reading
I asked an elected official to share his impressions of the political process. Without hesitation he said, “It’s disappointing that the Democrats and Republicans are sitting in separate rooms figuring out how to… Continue reading
Courage is the willingness and resolve to act when outcomes are uncertain. Everyone needs courage because we live in turbulent, changing times. Nothing good gets done without courage. Powerful leaders encourage – fill… Continue reading
Freedom ignites passion, imagination, and initiative; control destroys it. Freedom feeds vitality; control oppresses and limits. Freedom, however, is dangerous. Freedom is essential because their expertise exceeds yours, in their area. If you… Continue reading
***** The way you make people feel may be the most important thing about your leadership. It’s frequently the most neglected. Relentlessly looking ahead to noble destinations is never enough. Efficient systems don’t… Continue reading
