The 10 Laws of Trust from the Chairman of Jet Blue

(This post is based on my conversation with Joel Peterson.) Every leader learns that success requires trusting others. “I believe in trusting. Trust begets trust.” Mahatma Gandhi A trust-lesson from Joel Peterson, the… Continue reading →

Surprised by a Crepe

One of the best things to do in Paris is walk around. That’s when, by accident, we found L’Atelier Artisan Crepier. My wife went to Amorino’s for a flower-shaped gelato. I walked around… Continue reading →

4 Ways to Build Capacity in Yourself and Others

In 2015, I started sending an email every Friday to our employees. I focused on the concept of inspiration and self-improvement. I thought my Friday emails would be skimmed, or even ignored. To… Continue reading →

How to Discover and Leverage the Value You Bring

Know the value you bring. Find a situation where others value the value you bring and bring it. If you want to bring your value, explore the value you currently bring to others.… Continue reading →

The Danger of Public Criticism and the Power of Social Confirmation

I was greeting audience members before a presentation when one asked, “What makes you qualified to give this presentation?” “Thanks for asking,” is my typical response when I need a second to think.… Continue reading →

How to Have Grit When You Want to Quit

Grit matters when quitting is easier than pressing forward. Perseverance isn’t grit until you want to quit. But what keeps you going when the path is steep? Conundrum: Grit isn’t grit until quitting… Continue reading →