Small multipliers elevate average to remarkable. Last week, due to flight delays, I arrived at the Hilton around 3:30 a.m. The night clerk greeted me by name, smiled, made sure I had everything I… Continue reading
The value of not changing is things stay the same. But, “If change is happening on the outside faster than on the inside, the end is in sight.” Jack Welch The question: I… Continue reading
Every organization has a bottom 10% of employees, leaders, and managers who perform poorly. Your goal, if you can’t remove the bottom 10% is to maximize the situation. 7 reasons for poor performance:… Continue reading
The research of Kouzes and Posner indicates that seeking feedback is the behavior leaders fail at the most.* Useful feedback enables you to compare self-perception with the perception of others. Experience shows that the… Continue reading
The worst thing in life is recurring frustration that could be avoided. In life, everyone repeats until they learn. Your greatest contributions are the answers you find while navigating tough times – storms. The… Continue reading
Sometimes I put my foot in my mouth. Upon reflection, I’m a little embarrassed by a question I asked Bill George, author of the new and updated version of, Discover Your True North.… Continue reading
