The Power of Second Questions

“Most people never listen.” Hemingway Questions are gifts. Asking, followed by listening, says others matter; telling says you matter. Eager to talk is reluctant to ask. Enemies of curiosity: Disinterest. You really don’t… Continue reading →

A To-Don’t NOT a To-Do

Even four year olds know that being helped isn’t always helpful. Over eager parents, who step in to “help,” often hear frustrated children say, “I’ll do it myself!” Never help those who can help themselves.… Continue reading →

Connecting through Social Contracts

The thought of a thing is often more fulfilling than it’s reality. I wonder if that’s true of social contracts for organizations. We talk about connecting, but what are we doing to create,… Continue reading →

Addressing the Rotten-Apple-People Problem

Rotten apples – negative, destructive, self-absorbed, unethical employees – pollute organizations. Passive leaders – those who tolerate rotten apples – create rotten environments by default. Leaders who tolerate rotten apples are rotten themselves.… Continue reading →

Confronting Toxicity

Average leaders get things done. Exceptional leaders build environments where others get things done. Average leaders fix. Exceptional leaders build. You begin thinking leadership is all about results, but come to learn it’s about… Continue reading →

Don’t Go with Your Gut

Everyone has an inner voice, intuition, or feelings that something is right or wrong. Your gut could be wrong. Don’t trust it. Ask the poker player who went all-in and lost. What about… Continue reading →