Tag Archive: Communication

Strategies for Dealing with Defensive Employees

Feedback is wasted on Mr. Defensive. He closes his mind to anything that feels threatening.  The chronically defensive can’t benefit from helpful suggestions or constructive feedback. Strategies of Mr. Defensive: The moment you… Continue reading

6 Reasons Employees Don’t Talk to Their Managers

Employees talk more and managers talk less in successful one-on-ones. 6 reasons employees don’t talk to their managers: Cold professional culture. Caring happens outside work. Talkative managers. Curiosity about people is rare. Intimidating… Continue reading

How to Respond to an Angry Employee

Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough… Continue reading

Two Practices to Foster Conversations Worth Having

New Book giveaway!! 20 complimentary copies available. Leave a comment on this guest post by Cheri Torres and Jackie Stavros to become eligible to win one of TWENTY complimentary copies of  “Conversations Worth Having:… Continue reading

7 Ways to Gossip Like a Leader

Malicious gossip builds silos and weakens relationships. There’s research that says gossip has a good side. But I’ve heard people crying in their cubicles because of rumors. Teams move in the direction of… Continue reading

How to be Judged 132% More Effective as a Leader

Negative environments are built by default. 50% of our emotional vocabulary describes negative emotion. 30% describes positive emotion. 20% is neutral. Robert Schrauf You have more words for negative energy than positive emotion. The… Continue reading