Every word you say to yourself and others matters. Gossiping manager: I had a boss who poisoned relationships. She bad-mouthed support staff. My mirror neurons made it natural to agree. Gossip ignites tension.… Continue reading
Few leaders do anything about gossip vampires. Gossip is a tool for personal advantage, self-justification, and helpless complaint. If relationships produce results, gossip is expensive. Gossip vampires: Suck the life out of relationships.… Continue reading
Senior leaders have authority to authorize action and provide resources. You’ll go further with buy-in from higher-ups. The complete list for getting buy-in from senior leadership: #1. Rash requests don’t impress. Don’t rush… Continue reading
Feedback is wasted on Mr. Defensive. He closes his mind to anything that feels threatening. The chronically defensive can’t benefit from helpful suggestions or constructive feedback. Strategies of Mr. Defensive: The moment you… Continue reading
Employees talk more and managers talk less in successful one-on-ones. 6 reasons employees don’t talk to their managers: Cold professional culture. Caring happens outside work. Talkative managers. Curiosity about people is rare. Intimidating… Continue reading
Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough… Continue reading
