Tag Archive: Organizational Development

The People You Try to Please Control You

The people you try to please control you and your organization. Customers drive organizations, you don’t. Drucker said, “The purpose of business is to create and keep a customer.” You are all about… Continue reading

Are you honoring the wrong things?

Some think giving too much praise makes people lazy and indulgent. They’ll settle into the notion your organization is lucky to have them. Choose praise points carefully. Praise creates culture. You get what… Continue reading

Life Always Requires Intervention

Life always requires attentive intervention. Death arrives on its own. Do nothing you die. Do something you may live. Products, people, and organizations follow predictable life/death cycles. The organization I lead is positioned… Continue reading

When Vulnerability Leads to Loyalty and Respect

The story that follows is true. He couldn’t believe his ears. A senior member of the management team actually said they were drowning. In more than 15 years he’d never heard anything like… Continue reading

Marginal Success Creates Exponential Potential

Ignorance and uncertainty indicate you’re breaking new ground. Yesterday’s after action meeting confirms ignorance is stressful, slow, and expensive. The team determined our last innovative initiative could be executed more effectively with half… Continue reading

Mehrdad comes of Age

It was 1975 when the Baghai family fled Iran seeking religious freedom in Toronto, Canada. Mehrdad, their 9 year old son, landed in an English speaking classroom having learned English grammar and vocabulary… Continue reading