Mules come in many forms. Some are loud, opinionated, and adversarial. A pleasant mule is stubborn in a beauty queen’s skin. Beauty queen mules are more dangerous than conspicuous resistance. You end up… Continue reading
Don’t say, “It’s not that bad,” to someone who thinks it’s bad. You’re right: When team members say, “Things are bad,” say, “You know, you’re right.” And then ask, What’s bad about… Continue reading
Excuses are an attempt to lower expectations. Excuse makers are explaining why you should accept lackluster performance. It’s dangerous, degrading, and demoralizing. Excuse makers don’t want you to expect too much from them.… Continue reading
The danger of self-deception is it feels helpful while it blocks growth. It’s surprisingly easy to feed ourselves a line of bull while demonizing dissenters, rejecting disconfirming realities, and affirming ourselves. No high… Continue reading
They keep falling short. But you want them to reach the next level. Establish an affirming context for growth. A transformative growth point: Years ago I was asked to work with a manager… Continue reading
A person who doesn’t follow through is worse than having no one at all. How to resolve 4 reasons people don’t follow through: #1. No follow up results in no follow through. I… Continue reading
