Category Archive: Accountability

How to Succeed with Mules in a Beauty Pageant

Mules come in many forms. Some are loud, opinionated, and adversarial. A pleasant mule is stubborn in a beauty queen’s skin. Beauty queen mules are more dangerous than conspicuous resistance. You end up… Continue reading

Don’t Say, “It’s Not That Bad,” to Someone Who Thinks it’s Bad

Don’t say, “It’s not that bad,” to someone who thinks it’s bad.   You’re right: When team members say, “Things are bad,” say, “You know, you’re right.” And then ask, What’s bad about… Continue reading

How to Confront Excuse Makers

Excuses are an attempt to lower expectations. Excuse makers are explaining why you should accept lackluster performance. It’s dangerous, degrading, and demoralizing. Excuse makers don’t want you to expect too much from them.… Continue reading

The Most Dangerous Lies are the Ones We Whisper in our own Ears

The danger of self-deception is it feels helpful while it blocks growth. It’s surprisingly easy to feed ourselves a line of bull while demonizing dissenters, rejecting disconfirming realities, and affirming ourselves. No high… Continue reading

How to Create Transformative Growth Points for Reluctant or Resistant Employees

They keep falling short. But you want them to reach the next level. Establish an affirming context for growth. A transformative growth point: Years ago I was asked to work with a manager… Continue reading

How to Resolve 4 Reasons People Don’t Follow Through for You

A person who doesn’t follow through is worse than having no one at all. How to resolve 4 reasons people don’t follow through: #1. No follow up results in no follow through. I… Continue reading