A recent conversation with a healthcare executive reminded me that Jack Welch’s management rule of 20-70-10 inevitably increases turnover. 20% of your employees – top performers – are highly rewarded. 70% are being… Continue reading
I’ve noticed an unsettling and revealing set of questions that my coach, Bob Hancox, asks. What’s most concerning for you? What makes this so important to you? What’s really at stake for… Continue reading
Problems are giant black holes that capture focus, drain vitality, and divert resources. Solving problems seduces leaders away from future opportunities causing them to focus on past inadequacies. Problems that threaten organizations must be… Continue reading
If excellence was easy there’d be more of it. Excellence challenges average. The path to excellence is paved with tough conversations; not mean, tough. All great leaders achieve excellence by facing tough issues… Continue reading
If you plan to achieve great things you must develop great leaders. How to fail: The break-fix model seldom develops greatness. The break-fix model is problem-centric and backward-facing. Break-fix works for systems and… Continue reading
Courage is the willingness and resolve to act when outcomes are uncertain. Everyone needs courage because we live in turbulent, changing times. Nothing good gets done without courage. Powerful leaders encourage – fill… Continue reading
