Category Archive: Conflict resolution

Three Secrets For Transforming Conflict Into Creative Energy

Some people have positive, healthy associations with conflict, but most do not. The casualties of conflict:     Drama.     Violence.     Broken relationships.     Uncomfortable tension. The culprit: Conflict isn’t the problem. Google the word “conflict” and… Continue reading

5 Ways to Find Vitality in Disagreement

Giving solutions, without exploring issues, lets people know you aren’t listening. Solutions found in isolation are irritations to others. 3 ways to let others know you aren’t listening: #1. Focus on positions. Defensive conversations are… Continue reading

The 4 Hidden Agendas Concealed in Complaints

The “make it go away” fairy doesn’t exist. Ignored complaints fester. Uncover the real dissatisfaction before solving complaints. The 4 hidden agendas concealed in complaints: “You should have ….” You caused the problem… Continue reading

12 Don’ts of Tough Conversations

Success includes not shooting yourself in the foot. 12 Don’ts of Tough Conversations: Don’t use “we” when you mean “you”. Never allow fuzzy language. Exercise candor and precision when fuzzy feels safe. Don’t press… Continue reading

Solution Saturday: Dealing with Ms. Rigid

Hi Dan, I lead a team of amazing professionals who are passionate and committed to the work we do. One team member is … rigid in her thinking and ambushes me at staff… Continue reading

7 Responses to Reasoned Resistance

The line between bold and foolish is often determined by success or failure. Fearful organizations are full of people who know why it’s better to stay the same. Remarkable success requires boldness, but bold leaders… Continue reading