Some people have positive, healthy associations with conflict, but most do not. The casualties of conflict: Drama. Violence. Broken relationships. Uncomfortable tension. The culprit: Conflict isn’t the problem. Google the word “conflict” and… Continue reading
Giving solutions, without exploring issues, lets people know you aren’t listening. Solutions found in isolation are irritations to others. 3 ways to let others know you aren’t listening: #1. Focus on positions. Defensive conversations are… Continue reading
The “make it go away” fairy doesn’t exist. Ignored complaints fester. Uncover the real dissatisfaction before solving complaints. The 4 hidden agendas concealed in complaints: “You should have ….” You caused the problem… Continue reading
Success includes not shooting yourself in the foot. 12 Don’ts of Tough Conversations: Don’t use “we” when you mean “you”. Never allow fuzzy language. Exercise candor and precision when fuzzy feels safe. Don’t press… Continue reading
Hi Dan, I lead a team of amazing professionals who are passionate and committed to the work we do. One team member is … rigid in her thinking and ambushes me at staff… Continue reading
The line between bold and foolish is often determined by success or failure. Fearful organizations are full of people who know why it’s better to stay the same. Remarkable success requires boldness, but bold leaders… Continue reading
