Category Archive: Conflict resolution

Dear Dan: An Employee Yelled at Me

Dear Dan, I read your blog everyday and need some advice! I believe I am leading a narcissist. She lost it today and called me a name when I provided feedback on a… Continue reading

Three Secrets For Transforming Conflict Into Creative Energy

Some people have positive, healthy associations with conflict, but most do not. The casualties of conflict:     Drama.     Violence.     Broken relationships.     Uncomfortable tension. The culprit: Conflict isn’t the problem. Google the word “conflict” and… Continue reading

5 Ways to Find Vitality in Disagreement

Giving solutions, without exploring issues, lets people know you aren’t listening. Solutions found in isolation are irritations to others. 3 ways to let others know you aren’t listening: #1. Focus on positions. Defensive conversations are… Continue reading

The 4 Hidden Agendas Concealed in Complaints

The “make it go away” fairy doesn’t exist. Ignored complaints fester. Uncover the real dissatisfaction before solving complaints. The 4 hidden agendas concealed in complaints: “You should have ….” You caused the problem… Continue reading

12 Don’ts of Tough Conversations

Success includes not shooting yourself in the foot. 12 Don’ts of Tough Conversations: Don’t use “we” when you mean “you”. Never allow fuzzy language. Exercise candor and precision when fuzzy feels safe. Don’t press… Continue reading

Solution Saturday: Dealing with Ms. Rigid

Hi Dan, I lead a team of amazing professionals who are passionate and committed to the work we do. One team member is … rigid in her thinking and ambushes me at staff… Continue reading