The “make it go away” fairy doesn’t exist. Ignored complaints fester. Uncover the real dissatisfaction before solving complaints. The 4 hidden agendas concealed in complaints: “You should have ….” You caused the problem… Continue reading
Success includes not shooting yourself in the foot. 12 Don’ts of Tough Conversations: Don’t use “we” when you mean “you”. Never allow fuzzy language. Exercise candor and precision when fuzzy feels safe. Don’t press… Continue reading
Hi Dan, I lead a team of amazing professionals who are passionate and committed to the work we do. One team member is … rigid in her thinking and ambushes me at staff… Continue reading
The line between bold and foolish is often determined by success or failure. Fearful organizations are full of people who know why it’s better to stay the same. Remarkable success requires boldness, but bold leaders… Continue reading
The problems we have with each other are more dangerous than the problems we have with competitors. People-problems get worse when they’re ignored. Organizational turmoil diminishes, when nagging people problems find resolution. Everything… Continue reading
Excellence requires confrontation. Leaders who can’t confront: Live with nagging frustration. Fall below their potential. Lead unremarkable organizations. 4 reasons you avoid confrontation: Self interest. What if they get upset with you?… Continue reading
