Empathy is a platform for relationship, not encouragement to wallow in slime pits. Solid relationships strengthen people. Strong people perform better than weak. The power of empathy: The purpose of empathy is to… Continue reading
Teams suffer when leaders believe lies. Most people won’t speak up when you’re convinced lies are truths. The worst lies leaders believe are the ones they tell themselves. The two biggest lies leaders… Continue reading
Energize people by speaking into their aspiration. A young employee says they aspire to become a manager. You view them through the lens of “NEEDS to IMPROVE.” Maybe they need to complain less… Continue reading
Good days turn bad quickly. Eight hours of good performance are ruined by five minutes of tension with a colleague. Everything in your day went well, but you have a bad experience –… Continue reading
Negative impulses are useful when they produce positive results. Redirect negative impulses toward positive actions. Great achievements emerge when negative impulses trigger positive responses. #1. Anger – Openness: Stop resisting anger. Use it… Continue reading
You’ve heard reporters ask, “Don’t you agree,” during interviews. That’s an idiotic question for a reporter to ask. You talk too much when you ask questions that have assumed answers. Leading questions search for… Continue reading
