Spending time with their manager is the worst part of the day for employees. What makes managers so un-delightful? Managers are unintentionally malevolent when they have an agenda that has nothing to do… Continue reading
Everyone on the team has experience leading, but one member doesn’t have technical knowledge. She was hired for character, attitude, and leadership skill. But she didn’t know anything about the technical aspects of… Continue reading
You don’t need to be Einstein to ask questions that lift flagging spirits and ignite vitality. Lousy questions are tyrants. Good questions invite interesting answers. But great questions disturb the domestic tranquility. Great… Continue reading
The way you land a conversation solidifies its value.
A fool finds a way to discount and devalue principles. There are three reasons we play the fool. We don’t like admitting we’re wrong. We don’t want to change. Our behaviors seem to… Continue reading
During a listening exercise, a young woman asked a question I’ve never asked. I led a group on a listening exercise. The instructions were simple. Listen to ask a question. She asked, “How… Continue reading