Peter Drucker said, “The purpose of business is to create a customer.” Sick organizational cultures focus on themselves rather than customers. Everything that distracts, dilutes, or diverts from creating customers suggests sickness. Sick organizations:… Continue reading
If excellence was easy there’d be more of it. Excellence challenges average. The path to excellence is paved with tough conversations; not mean, tough. All great leaders achieve excellence by facing tough issues… Continue reading
Courage is the willingness and resolve to act when outcomes are uncertain. Everyone needs courage because we live in turbulent, changing times. Nothing good gets done without courage. Powerful leaders encourage – fill… Continue reading
If you believe some of the foolishness I wrote in “Help My Boss is an Insecure Jerk,” you’re limiting your career, promoting an insecure culture, and preventing organizational excellence. After my conversation with… Continue reading
(Photograph courtesy of NASA Langley Research Center) ***** Repeating the past in a changing world makes you irrelevant and insignificant. Employing old strategies in new situations tends toward failure. Transition, turbulence, and change… Continue reading
Dishonest leaders lie to cover up, manipulate, and protect their image. Deceptive strategies range from false humility – the subtlest form of arrogance – to telling people what they want to hear. All deceptions… Continue reading
