Category Archive: Influence

You Feel Things Your Team Shouldn’t Know About

Anyone with an ounce of responsibility knows “Express Yourself” is poppycock. Leadership requires emotional control. In praise of emotional control: Some get apoplectic when you suggest they should control their emotions rather than… Continue reading

4 Ways to Stand with People When They Screw Up

Self-serving leaders throw people under the bus. Skillful leaders know that standing with people when they screw up … Strengthens relationships. Improves morale. Inspires trust. Instills courage. Deepens commitment.   How to stand… Continue reading

Five Ways to Lead a Happier Team

“Americans have never been the happiest bunch, Gerzema says. In the nine-year history of the happiness poll, the highest happiness index was 35% in 2008 and 2009. Close to 40% of Americans said… Continue reading

The CEO of PayPal on Giving Credit

“This idea of the power of giving credit to others — as opposed to your own individual accomplishment — has shaped my entire career. Most people don’t really think about that. They mostly… Continue reading

A Closed Heart Can’t Be Led

A closed heart can’t be led. Anything you do or say that gives permission for people to open their hearts enhances your leadership. Feeling understood: Words that help people feel understood are more… Continue reading

I Know Things

Spotted on a tee shirt in a book store – “When I drink, I know things.” I turned to my wife and said, “I don’t even need to drink.” I know things: #1.… Continue reading