The things you don’t say make your belly hurt. Leaders cause themselves stress and frustration when they sweep performance concerns under the carpet. Discomfort: I recently asked a group of leaders, “What makes… Continue reading
Every time you shoot yourself in the foot, you do it with good intentions. Someone needs to say, “If you do that again, you’re going to shoot the other foot.” Corrective feedback enables… Continue reading
Discomfort often tips people toward new behaviors. 4 ways to succeed with tough conversations: #1. Have them quickly. Delay makes matters worse. Say-what-you-see as soon as possible. If you’re concerned that you could be… Continue reading
We have the astonishing capacity to vigorously defend what isn’t working. When this happens, we eventually blame others for nagging issues. After all, someone has to be responsible for these frustrations. Four steps on… Continue reading
Failure to bring up disappointing performance is cruel, not compassionate. Apart from intervention, negative trajectory accelerates. When silence is painful, not golden: Silence when performance disappoints prolongs pain, increases stress, and affirms… Continue reading
When you screw up, someone didn’t follow through. When others screw up, they procrastinated. It’s not if, but how you lie to yourself. You fail because of circumstances. Others fail because of character.*… Continue reading
